Policies at SweetSmellingGr
Things You Need to Know
At SweetSmellingGr, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Our Shipping Policy
How It Works
All items are shipped from Greece by Hellenic Post (ELTA), International First Priority Mail. Tracking service is available. You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. You will receive your parcel from your National Post Carrier.
Estimated delivery
Greece: 3-5 business days
Europe: 5-10 business days
Rest of the world: 15-20 business days
I am not responsible for any customs and import taxes that may apply. Also, I am not responsible for delivery delays due to customs.
If your parcel returns to me as "Unclaimed", "Wrong address" or "Unknown", you will need to pay the shipping cost in order to ship it for a second time to you. No refunds on auto-returned parcels.
Our Return Policy
The Small Print
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
I am happy to offer a refund or free replacement including shipping if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition within 30 days of the damaged product delivery. There is no need to send the product back.
If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! However, please be aware that I don't consider a parcel 'lost' in the post until it has been a full 20 business days (Greece) / 40 business days from the date of shipping (Europe and rest of the world).
Our Privacy Policy
Your Data is Secure
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me. This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
· · Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Paulina Varela, am the data controller of your personal information. If you have any questions or concerns, you may contact me at pvarela787@gmail.com. Alternately, you may mail me at: sweetsmelling.gr@gmail.com